RotatorSurvey allows you to transform a list of questions in a complete phone data capture system. Rotator is one of the friendliest CATI system on the market today (CATI: Computer Assisted Telephone Interview). All definitions that you build on the Modeler, such as questions, options, instructions, skips, validation marks, etc. will be considered at the phone interview.
Advanced features such as skips, flow formulas, visibility conditions, etc. can be implemented to control the flow of the phone interview. In addition, in order to make a more fluid and interesting interview, you can insert in a question the response given on previous question.
Rotator performs a comprenhensive control of the calls made by phone operators, control fields include: phone number, name of subscriber, status of the call, duration in minutes, number of attempts made, name of the operator, day, hour, future contacts, among many others. The interviews can be planned for a specific day or time and the system will remind the operator when that should be done.
The system has no limits in the number of operators you can define, thus you may conduct a low-budget cati survey with two or three operators and scale it further on to hundreds of callers if you need so.
In regard to the architecture you can implement with Rotator, there are many configurations you can have, the easiest and more affordable one is to use the Rotator's cloud to store your survey (CATI-ONLINE). In this architecture, operators can be located anywhere, including at their home to conduct the interviews, while at the same time, you as administrator can monitor the whole process online from your computer at home or from the office. This CATI-ONLINE configuration allows your to save money, because you do not have to own the whole hardware infraestructure to contact your surveys. A second moderate-priced configuration you might have, is to use a LAN network, thus operators can use a shared folder to get access to the survey. Finally, the third architecture you can have is to install Rotator on a Windows Server, in this architecture operators get access to the survey though a Terminar Server and calls are stored in a centralized fashion within the server. Depending upon your budget and level of security you require Rotator can adapt to your need at a reasonable price.
Rotator offers a very economical solution which will posible cost you a fraction of what you used to pay to companies such as Sawtooth. This is because most CATI systems were created in the 80s and 90s when programming costs where higher and computer technology was more expensive. This situation has drastically changed in the last decade, where hundreds of Windows software applications - in many fields - have been developed, including those in the Market Research Industry. Thus Rotator CATI software stands out in the global market not only for its advanced technical features, but for its fair and competitive low price. Wether you are looking to reduce costs or to replace an old CATI survey system, Rotator can be a low-price solution which surely will fit even on a tight budget.
In the last 20 years, voice communications technology has made a 360-degree turnaround, with voice calls being made over the Internet (VoIP Voice over IP) rather than through conventional analog phone lines. In order to simplify our system and make it more accessible to the user, RotatorSurvey does not record the voice of CATI telephone interviews, nor does it include a predictive dialer. However, to complement this functionality our platform integrates seamlessly with VoIP systems in the market through APIs (e.g. Issabel unified communications system). Thus, in the case of CATI Studies, the Rotator Survey platform is an important component of the ecosystem of software tools to be used by market research companies conducting telephone studies.
It is important to note that professional CATI surveys requires call recording as proof of call completion, as a sub-sample validation mechanism, and also as a quality control mechanism. Thus, our recommendation is to employ a stand-alone VoIP communications software system that includes voice recording integrated with the Rotator Survey.
If so, you can implement your own internet call system with call recording and predictive dialer for conducting CATI telephone surveys at zero cost. Our company recommends the use of ISSABEL system based on Open Source (Free Software) for the following reasons:
Several companies provide Voice over IP communications in the cloud, call recording and predictive dialer services. Our recommendation is that you search within your country for companies that provide Voice over IP telephony, however, if you want to check the global market, here are some options you can explore. Here are some that are shown in the first places of the Google search engine.
If you want to know more about our CATI telephone survey software, click on this link.