Phone Interviews CATI
User-friendliness and high productivity
Our Products
Free license up to 100 cases
Testimonials
I managed to install the software perfectly, I loved it, it's very complete and easy to use, also intuitive and dynamic as well...Thank you!
Evelin Saavedra
Bogota, Colombia.
phone interviews software
THE PHONE SURVEY SYSTEM

RotatorSurveys ''Phone interview'' (CATI) allows a high productivity through its flexible and user-friendly interfaces. The system has been completely developed for non-expert users, its graphical interfaces make it the most productive CATI software in the market. Our software allows to increase the productivity of Market Research Agencies which which conduct telephone surveys of all kinds. The software helps them to reduce costs and increase the quality of processes and data. RotatorSurvey "Phone interview" is a low-cost modular platform for CATI (Computer Assisted Telephone Interview) designed to meet the needs of all users involved in a CATI Research Project: Supervisors, Operators, Analysts, Managers and Clients. The system performs a strict control of each call and allows to get a data with optimal quality and a totally fluid process. The questionnaire can be created in minutes by the Administrator, with or without training, and shared on the network, so that it can be accessed by the team of operators, who will will work in a high productivity environment.


Online or Stand Alone, the way yu want to work

Something that differenciate Rotator "Phone interview" (CATI) from other CATI System existing in the market, is that it can work either Stand Alone (offline) or online. This is because Rotator is not a SAS online service, but a thick application that is installed an executed in your own PC or network. The software can operate online on the Rotators cloud or it can work offline in on a private LAN. In any case, the software does not require special administration nor system support. Thus users achieve a great autonomy and no (or minimum) dependency on technical support. Rotator Surveys "Phone interview" (CATI) consists of a software application program that is downloaded and installed on each PC where the telephone interview will take place. The administrator uses the componente called "Rotator Surveys Modeler" to design the questionnaire, administer the survey and consolidate the data. If the survey requires many phone operators, or the software installation becomes difficult, the application can be executed centrally on a Windows Server and it can be virtualized using the "Terminal Server" feature that is packaged within the Windows operating system.


Operators can postpone the interviews

In order to ensure that all subjects are surveyed, operators can initiate a phone survey and complete it later on by creating an appointment with the interviewee to a specific time or date. This feature allows to save effort, time and a great flexibility through the interview process, since in many cases the subject is unable to complete the interview at the momment, so we can postpone it to a more convenience date or time. In this scenario, the system will remind the operator when an appointment is close, so s/he can make the contact at the precise momment.


The administration of the survey

Rotator Survey interfaces has been designed so that operators can load data quickly and safely. Once they entered the data, the samples and quotas are updated in real time, thus the administrator can log into the system to track each interview, to monitor the performance of each telephone operators, or to analyze the status of the quotas. Rotator Surveys friendly interfaces allow the system to be customized to meet the different policies or practices of the research firm, for example, to control how many times a telephone number can be dialed, to control which days the perators may work, etc.


Contingency in case of failure

The system performs automatic backups of the data, which can be scheduled by the administrator of the survey, this feature helps us to avoid accidental loss of citical information in the event of failures, virus, or under any unexpected situation. The system has been built to be able to scale from simple surveys with a few phone operators, up to hundreds of users in large call centers. In addition to this, it is possible to support an easy 10-question survey, up to complex surveys with hundreds or thousands of questions with intricate flows and complex formulas.


Quotas control

The system can perform the control of quotas through a simple user-interface which warns the administrator when the quota for a particular category has been accomplished, or when for some reason it has been exceeded. In which case you can plan an specific actions for these cases, for example to refuse the interview or to skip to certain sections of the questionnaire. The system is able to assign phone calls to operators, either in a sequential, proportional or random fashion. When an operator is not able to a handle a specific interview (because of language, personal problems, etc.) he or she may transfer that cases to another operator, who is available at the momment, in this way, the work is not accumulated and the survey process can continue steadly and without any delay.


The flow of the interview

Rotator Survey "Phone interview" allows you to design the flow of the telephone interview in a friendly and intuitive way. The "flow of the interview" means basically what actions to take in the event that a subject selects any choice or a specific set of answers within the survey. To program the flow of the interview, the administrator counts with many advanced tools including "simple skips" among questions or "jumps", or even advanced flow formulas or "Conditions and actions" formulas that allows to analyze multiple answers before deciding what action to take.


Changes to the questionnaire in real time

One of the notorious features of RotatorSurveys is its ability to change the structure of the questionnaire in real time, with not impact at all on the progress of a Survey. I.e., it is not necessary to stop the CATI survey operations to make any changes in the questionnaire, as for example to change the order of questions, to add or remove questions, or to establish any parameter of the survey. In these scenarios, the administrator simply makes the change required and compile the survey, then the changes are updated automatically and transparently in the cati stations.


Analysis of results in real time

There is no need to complete the whole survey in order to check the results at certain momment. While the interviews are being appled, the administrator can log into the system to see charts and frequency tables with the existing data. Thus he or she may create any report or chart to check how data is being collected.


The audit of the data

Rotator Surveys provides extensive capabilities for auditing the data. The system allows to track the data from any screen of the software and internally it assign each piece of information to a responsible user. The system allows to keep logs by user, allowing the audit of the data and of the system as well.


More about Rotators Phone Interview